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[email guy_@_gtweb_._org (remove underscores) for resume in .doc format)


EXPERIENCE
2000-Present Origin Technology (Network Operations)
WAN Technician III

Provide 2nd Level SNA and TCPIP Wide Area Network monitoring, operation, control, analysis, support, fault isolation, and problem resolution for Origin's global IT operations. Troubleshoot all network problems with coordination of customers, vendors and other internal Origin support groups. Coordinate and perform moves, additions, and changes to the network. Use network management tools to proactively troubleshoot potential problems, to ensure reliable performance, and to meet customer SLA's. Create and maintain network documentation. Adhere to ISO9001 procedures.

1997-2000 Sprint (Enterprise Network Support)
Network Analyst III (Tech Lead)

Troubleshoot, maintain and monitor a heterogeneous network supporting Sprint business operations using SNA, TCP/IP and SNMP-based tools including IBM NetView, Unix HP OpenView and AI/X NetView 6000. Perform fault isolation and dispatch technicians and engineers to repair or replace faulty devices, including: routers, hubs, switches, data lines, multiplexers, CSU's, and SNA devices (including NCP's and controllers). Provide Tier2/3 corporate and customer support and forward diagnostic info to centers involved with supporting data lines (T1/DS3 and Frame Relay) and related services. Document and maintain trouble-call history using IBM Infoman. Earned two Sprint Excellence awards.

1995-1997 Computer Sciences Corporation
Network Communications Technician

Troubleshoot, manage and monitor: domestic and international data links (T1/T3) connecting LAN's and WAN's; switches, gateways, hubs, routers, and other SNA and TCP/IP devices owned by CSC and clients using SNA, SNMP and TCP/IP-based tools in HP Openview, IBM NetView and UB Net Director. Provide 2nd-tier support for internal and external customers and dispatch engineers to repair or replace faulty devices. Document trouble history using IBM Infoman. Configure network devices replaced or added.

1992-1995 Computer Sciences Corporation
Technical Analyst

Complete operation of the CSC computer lab consisting of three IBM mainframe computers running VM and VSE. Primary responsibilities include MRP, CICS, scheduling, help desk, system backups, and distributed print using CA Legent software.

1979-1992 Abilene Reporter-News
Lead Computer Operator

Responsible for all facets of computer operations supporting both the production and business cycles of a daily newspaper: DEC PDP-8E, Tandem TXP, and HP3000 mini-computers; HP Starlan running Novell Netware; DTP programs on a Macintosh LAN; standalone applications on PC's and Macs throughout the company.

Other duties include: system backups, training users, diagnosing user's problems, selecting, purchasing and installing PC's, troubleshooting, repairing, and replacing faulty system components. Particularly responsible for data communications, terminal equipment, and modems. Work with vendor's field engineers to resolve problems.

Received cash bonuses and Employee-of-the-Month several times. Team Leader of a Quality Action Team which eliminated the waste of thousands of copies of the newspaper per year. Member of a Quality Team formed to review and improve radio communications for the newspaper.

b>1988-1992 Abilene State School
Computer Clerk II (Part time)

Responsible for computer tasks necessary to the operation of the Unit office. Recommend PC's and peripherals for purchase and install new systems when they arrive. Responsible for all functions involving the operation of Unit computers including data entry, allocating computer resources, programming, word processing, and backing up data. Assist and train other users as needed.

1970-1979 United States Navy
Radioman First Class (RM1)

Honorable discharge with rank of E6. Top Secret/Crypto clearance held throughout entire tour of duty. Earned Good Conduct and National Defense medals. Specialized in satellite communications but performed other duties such as: traffic handling, technical control (created, maintained, and monitored radio circuits), handled, safeguarded and properly disposed of cryptographic materials. Leading Petty Officer of a receiver and transmitter site at a NATO base in charge of approximately 24 sailors.


EDUCATION

Left high school at age 17 to join the Navy. Earned GED in 1971 after completing boot camp and radio school. Passed CLEP test for college credit immediately following. Earned approximately 60 hours college credit through CLEP and attending community colleges during off-hours at my various duty stations and completing sundry correspondence courses offered by colleges and universities through the Navy USAFI program. Attended many specific Navy technical schools covering communications components and systems and others, including: Instructor Training, Damage Control, Fire-fighting, Ground Defense, and Cryptography. Certificates for 1998 completion of Introduction to Cisco Router Configuration (ICRC), 1999 completion of Cisco LAN Switch Configuration (CLSC) and 2000 completion of Cisco Internet Troubleshooting (CIT). Currently working toward Cisco Certified Network Associate (CCNA) certification.


STRENGTHS

Learning new technology is a hobby, not a chore. Strong Internet skills--admin of my own Internet domain using Linux as the server. Outstanding oral and impeccable written communications skills. Type 50+ wpm. Extremely versatile in learning, optimizing, and troubleshooting new systems and applications. Fast learner. Work well without supervision. Will work any shift. Good physical health.


CIVIC ACTIVITIES & HOBBIES

Amateur Radio (KG5VT) licensed since 1971. Member of the following local and national organizations: Red Cross Emergency Radio Service, Amateur Radio Emergency Service (ARES), Radio Amateur Civil Emergency Service (RACES), and SKYWARN, a network of weather spotters coordinating with the National Weather Service, local Police and Fire departments to warn the community of potential weather damage.

Photography: have won contests, had photos published in newspaper. Have two photos hanging at Abilene City Hall. Golf, tennis, fishing, hunting.